In Pennsylvania, what must a broker do after receiving complaints about a salesperson?

In Pennsylvania, when a broker receives complaints about a salesperson, the correct course of action is to notify the Real Estate Commission. This requirement ensures that there is oversight and accountability in the real estate profession. By informing the commission, the broker is adhering to regulatory compliance, which helps maintain the integrity of the real estate industry. It ensures that complaints are documented and can be investigated if necessary, thereby protecting consumers and upholding professional standards.

The requirement to notify the commission underscores the importance of transparency and adherence to the state's regulations governing real estate practice. It also indicates that brokers have a responsibility to manage their team of salespersons and can be held accountable for their actions. The commission serves as a governing body that can take appropriate actions based on the nature of the complaints, including investigations or disciplinary measures when warranted.

When brokers ignore complaints or try to resolve them privately without involving the proper authorities, they risk failing to comply with legal obligations, which can lead to further issues down the line for both themselves and their salespersons.